Jonathan Sloan

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Associate Infrastructure Engineer,  H&R Block

June 2019 —  Present   2 days

H&R Block the leading tax experts.

• Manage internal systems that are required for daily operations.
• Not only work with my team to accomplish tasks and projects, but also with many other teams across H&R Block, such as: development, networking, security, and management. Work on-call 24/7 for solutions I am a primary Engineer for.
• Support Operating systems that are based on Linux & Windows.
• Troubleshoot multitude of issues and services.

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Level 1 Support Technician,  Codero

January 2018 —  May 2019   a year

Codero a web hosting company based out of Overland Park Kansas. They offer everything from cloud computing to high-performance dedicated servers.

• Support Customers via Phone, Live Chat, and Ticketing system.
• Support Operating systems that are based on Linux & Windows.
• Support cPanel/WHM & Plesk control panels.
• Troubleshoot multitude of issues and services.

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Compliance Specialist,  A2 Hosting

June 2015 —  July 2017   2 years

A2 Hosting a web hosting company based out of Ann Arbor Michigan. They offer everything from a basic website to high-performance dedicated servers.

• Worked remotely from home.
• Supported Customers via Phone, Live Chat, and Support Tickets.
• Monitored Exim mail queues and logs for spam and other malicious activity using nagios.
• Monitored our IP address for blacklisting issues and handled them based on our policies.
• Helped to document procedures and policies, regarding compromised accounts and blacklisting issues.
• Reviewed abusive accounts and proceeded accordingly per our procedures and or policies.
• Worked with 3rd party abuse companies to take down malicious sites.
• Created bash scripts to help automate and obtain information from logs.

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Linux Support Analyst,  A2 Hosting

December 2013 —  June 2015   a year

A2 Hosting a web hosting company based out of Ann Arbor Michigan. They offer everything from a basic website to high-performance dedicated servers.

• Worked remotely from home.
• Supported Customers via Phone, Live Chat, and Support Tickets.
• Migrated client cPanel accounts from other hosts to our servers as well as internally.
• Assisted customers with pre-sales and sales questions.
• Provided server-side support for hosting services.
• Review abusive accounts and proceed accordingly.
• Work with 3rd party abuse companies to take down malicious sites.

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Computer Information Systems concentrated in Cyber Defense, Bachelor

2011  —  2016   4 years

Baker College

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Cisco Systems and general IT

2007  —  2009   2 years

Four County Career Center

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Certified Solutions Architect - Associate (SAA), AWS

Certified on: Feb 15, 2019

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Linux+, CompTIA

Certified on: Oct 27, 2017

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LPIC-1, LPI

Certified on: Oct 27, 2017

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Collegiate Cyber Defense Competition, National CCDC

Awarded in: May 01, 2013

Regional contestant

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PC Servicing & Troubleshooting, Business Professional of America

Awarded in: Feb 01, 2009

State contestant

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PC Servicing & Troubleshooting, Business Professional of America

Awarded in: Feb 01, 2008

State contestant